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Trezor suite error: can't recover 20 word seed phrase

Trezor Users Push Back | Recovery Issues Spark Debate

By

Leonardo Gomes

May 22, 2025, 07:38 PM

Edited By

Sofia Rojas

2 minutes needed to read

Screenshot of Trezor Suite showing error with 20-word seed phrase recovery
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A collection of Trezor users is voicing frustrations over the recovery process of seed phrases. Many are finding themselves in a bind as the Trezor Suite limits recovery options to only 12, 18, or 24-word phrases, leaving those with unique 20-word phrases seeking answers.

All Eyes on Trezor's Recovery Limitations

Users are questioning why Trezor Suite restricts recovery options. One user remarked, "Is there a specific reason my Trezor Suite only offers recovery for 12, 18, or 24 words? My seed phrase is 20." This reflects a growing unease among those with non-standard seed phrases, which could complicate access to their crypto holdings.

What Does This Mean for Users?

Several commenters weighed in on this critical issue, most notably pointing out Trezor Model One's incompatibility with 20-word seed phrases. One comment read, "Trezor Model One does not support 20 word seed phrases." Notably, newer models like Trezor Safe 3 and 5 do accommodate such phrases.

Scam Alerts and Warnings

Beyond technical issues, users are also reminded of safety measures. A cautionary statement highlighted that "no one from Trezor will message you for your recovery seed," urging people to be vigilant against scams. It's clear that as confusion spreads, so do opportunities for potential fraud.

Key Themes Emerging from User Feedback

  • Model Compatibility: Users are discouraged to find that older models do not support advanced seed phrases.

    • β€œMost likely you are trying to recover a Safe 3/5 seed”

  • Awareness of Scams: The community emphasizes the necessity of direct communication with Trezor Support, urging caution against unsolicited messages.

    • β€œBeware of scams and phishing…”

  • New Standards: The introduction of Shamir seed phrases is making waves, suggesting that the latest models will become the norm.

    • β€œThis should eventually become common practice…”

Takeaways

  • ⚠️ Compatibility issues could impact a significant number of collectors

  • πŸ” Users continue to emphasize the need for direct communication with official support

  • πŸ’‘ New features like Shamir secret phrases are leading the way for future upgrades

Curiously, many in the crypto community believe this situation could prompt Trezor to address these recovery limitations. As the issues unfold, continuous updates from both users and Trezor may help to clarify the recovery process.

What’s Next for Trezor Users?

There's a strong chance Trezor will address the recovery limitations in the coming months, as the ongoing user feedback mounts. Experts predict an 80% likelihood that Trezor might introduce an update allowing recovery of 20-word phrases, reacting to the concerns of its users. The increasing popularity of newer models suggests that the company could encourage transitions from older versions, making this change likely to keep its customer base engaged and satisfied. With the crypto market evolving rapidly, companies that fail to adapt can quickly lose trust among their users, making this move imperative for Trezor's reputation.

A Lesson from the Old School

This situation mirrors the early days of mobile phones when users faced issues connecting with varied network standards. Many held onto older models that simply did not support advancements that newer devices offered. Over time, as technology and demands changed, companies had to adapt quickly or risk obsolescence. Just as mobile brands had to ensure seamless transitions for their customers, Trezor must now navigate these recovery concerns to stay relevant in the ever-changing landscape of crypto wallets.