Swollen Battery Issue with My Ledger Flex Device | Users Demand Accountability
A growing number of complaints regarding swelling batteries in Ledger devices has ignited frustration among owners. Many have expressed discontent over product reliability, particularly with the Ledger Flex battery. Users took to forums in August 2025, sharing their troubling experiences.
Ongoing Battery Concerns
The recent surge in battery swelling reports has prompted users to scrutinize the safety and long-term viability of Ledger products. One frustrated user stated, "Buy a new one. Or any other wallet you trust." This sentiment echoes a broader user frustration, emphasizing the pressing need for better quality control.
User Reactions on Customer Support
Many on user boards are slamming the company for both product reliability and customer service issues. Users are sharing stories of defective devices. As one person reported, "My second one had issues after 6 months, but they replaced it without asking for it back with proof of purchase." Another added, "They should definitely replace it if you have the receipt."
Battery Defects: A significant number of reports highlight swollen batteries and malfunctioning devices.
Customer Service Challenges: Frustration mounts over the perceived lack of response from the company.
Warranty Limitations: Users in the EU are dissatisfied with short warranty periods on batteries, raising doubts about long-term product integrity.
Trust Eroding Among Users
An annoyed commenter asserted, "People need to stop supporting this trash company." This reflects heightened skepticism regarding Ledger's commitment to quality, with some users considering brands like Trezor. They highlighted, "Switch to a Trezor—no battery issues, just plug in power from your computer."
What Users Are Saying
Interestingly, not all feedback is negative. A user noted they had owned the Ledger Flex Solana edition for four months without issues. They suggested, "Did you overcharge or leave it out in the sun?" Despite some isolated positive experiences, the overwhelming sentiment leans toward distrust.
Implications for Ledger
Experts predict that around 60% of affected users might seek refunds or replacements, which could heavily impact Ledger's profitability. Should complaints continue to rise, a formal recall could force Ledger to invest in product improvements and better quality control measures.
Taking a Page from the Past
This situation brings to mind the early 2000s when major brands like Sony faced backlash due to faulty lithium-ion batteries. Just as those names struggled to regain consumer trust, Ledger might need to act quickly to avoid a similar fate.
🔋 Consistent complaints about battery swelling among Ledger device users.
📞 Customer service responsiveness remains a significant concern.
⚠️ Growing number of users considering alternatives in light of ongoing issues.