Kraken Pro Mobile App Users Face Chart Drawing Issues | Updates on Fix Coming Soon

Users of the Kraken Pro mobile app are experiencing persistent issues with chart drawings disappearing when switching between windows. This functionality challenge has raised concerns about the app's usability among traders, prompting a response from the Kraken support team.

Context of the Problem

With the recent uptick in user engagement on the Kraken Pro app, this issue has sparked frustration. As users rely on chart drawings for technical analysis, losing them can significantly hinder trading efforts. One user stated, "How the heck do I get the drawings to save onto the charts?" indicating the urgency for a resolution.

Kraken's Response

Acknowledging the concerns, a Kraken representative commented, "Thank you for reporting it; our team is currently working on a fix, and it should be released with one of the next updates. Apologies for the inconvenience🤝 Robson🐙." Positive sentiments emerged, with another user responding, "Awesome!"

Key Themes from User Feedback

• Support from Kraken: Users appreciate the acknowledgment of the issue, fostering a sense of community trust.

• Urgency for Functionality: Traders emphasize chart reliability, critical for staying competitive in the fast-paced market.

• Mixed Sentiment: While many express frustration, others maintain optimism about the future update.

Key Takeaways

• 🔧 A fix is underway, promising resolution in upcoming updates.

• 👍 Users are hopeful; one stated, "Awesome!" as an expression of trust.

• 📈 Chart functionality remains vital for traders seeking to make informed decisions.

"This makes or breaks the trading experience for many," said a trader, highlighting the importance of stable app features in alive, competitive trading environment.

As the team gears up to implement solutions, users are eagerly waiting for improvements that will enhance their trading effectiveness.