Revolut Under Fire | Premium Customer Claims $349.76 USDC Withheld for 50 Days
Edited By
Dmitry Ivanov
A Revolut customer is raising alarms after reporting that the fintech giant has withheld $349.76 in USDC since December 31, 2025. The user demands accountability, claiming technical lies from the company regarding the status of their funds.
The Ongoing Dispute
The Premium customer, who has remained vocal in forums, asserts they sent USDC through the BASE network. Despite the successful transaction, complications arose when Revolut stated that the network was unsupported. According to the affected customer, this directly contradicts the evidence available on Basescan, which shows the funds are indeed within Revolut's custody.
Technical Proof
The user has tracked the transaction's hash, revealing its confirmed success. In a bold critique, they noted that the custody wallet being utilized by Revolut is already active on the BASE network.
"They have the private keys; they just refuse to credit the money," the customer expressed in frustration.
Broken Promises and Legal Moves
Adding to their frustration, the user recalls a manager's promise to rectify the situation by February 2, which ultimately wasn’t honored. In response to this unresolved issue, they have filed a formal dispute with the Bank of Lithuania, citing breaches of custody under MiCA Regulation. This situation raises a compelling question: How can a multi-billion-dollar company misinform clients while operating on a network they claim is unsupported?
Community Reactions
Mixed sentiments are prevalent in user boards, with some defending Revolut's established policies while others sympathize with the customer. Here are some notable comments:
"It literally says on the website base isn’t supported, and you may lose your funds."
"Your own lack of research is your fault, not Revolut’s."
“They could charge you a $500 admin fee to recover the assets."
Key Takeaways
⚠️ Customer Claims: Funds withheld for over 50 days.
📊 Technical Evidence: Successful transaction confirmed on Basescan.
⚖️ Legal Action: Dispute filed with the Bank of Lithuania for breach of duty.
While Revolut maintains its stance, the ongoing situation has sparked discussions around customer rights and the obligations of fintech companies. Will this debacle force Revolut to change its policies regarding unsupported networks? It remains to be seen.
Future Implications for Fintech Transparency
There’s a strong chance that this incident will draw regulatory scrutiny toward Revolut and its handling of transactions on unsupported networks. If these violations are confirmed, experts estimate around a 60% probability that Revolut may face fines or stricter regulations imposed by the Bank of Lithuania. Furthermore, the fallout could lead to a broader conversation about transparency in fintech, urging other companies to reassess how they communicate policy changes to customers. As more customers share their experiences, fintech companies might need to reevaluate their customer service protocols to avoid similar disputes in the future.
A Lesson from Airline Conflicts
Interestingly, this situation mirrors issues faced by airlines when they face disruptions due to weather or technical issues. In such cases, companies often cite policies and terms that leave passengers stranded without compensation or clarity. Just as frustrated travelers took to social media to share their experiences, this customer’s saga has highlighted the need for clearer communication from financial service providers. Both scenarios reveal that without transparency, companies risk losing trust, leading to reputational damage that could last far longer than the initial incident.