3DS Verification Failure Sparks Frustration Among Users | Revolut Faces Complaints

A wave of complaints has emerged from users facing difficulties with the 3DS verification process when trying to add funds on their Revolut app. Many report an inability to receive necessary SMS notifications from their banks, leading to delays and confusion.

Overview of the Issue

Users have taken to various forums to express their frustrations regarding a recurring 3DS verification failure, preventing them from completing transactions. This technical glitch appears to be impacting their ability to add money to their accounts. The situation escalates as users find no solutions, despite reaching out to customer support.

Key Concerns No One Likes to Hear

1. Bank Confusion: Some users claim that their banks cannot identify any issues on their end. “The bank says they can see nothing wrong,” one noted, highlighting frustrations with accountability.

2. Notification Gaps: Reports suggest that critical authorization texts are not consistently received. “Sometimes it’s through SMS, but often not,” another user pointed out, indicating a possible fault in the Revolut system.

3. Ineffective Support: Attempts to reach customer service have left many feeling ignored. One frustrated commenter mentioned the lack of follow-up after initial responses.

User Experiences

"Honestly a very good suggestion!" one user said, praising a tip about checking in-app notifications.

Curiously, the issue seems not to be confined to one bank; it appears users from various institutions are affected. Many are questioning how to tackle this persistent problem.

Sentiment Analysis

The overall mood is negative, with many expressing their irritation at the lack of resolution from both their banks and Revolut. Users expect more transparency and effective support as they navigate this frustrating scenario.

Key Insights

• 🌟 Many feel unsupported as they try to resolve transaction issues.

• ⌚ A notable percentage of users suggest the problem primarily lies with Revolut.

• 💬 "I really want to take advantage of the relatively strong dollar ATM," expressed one user, emphasizing the urgency of the issue.

Revolut may need to take action quickly if they wish to maintain user trust and market presence amidst growing concerns.