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Customer outrage over kraken's sudden 7 day hold

Kraken Users Frustrated by Sudden 7-Day Withdrawal Holds | Controversy Sparks Outrage

By

Leonardo Gomes

Jul 17, 2025, 12:38 AM

2 minutes needed to read

A person shows frustration while looking at a computer screen displaying a Kraken account with a message about a 7-day hold on funds
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A wave of dissatisfaction is rolling through Kraken users after reports of a sudden shift from the platform’s typical withdrawal practices. In a striking move, some customers, who previously enjoyed faster withdrawals, now face a daunting seven-day hold, raising eyebrows and complaints.

User Concerns Rage on Forums

On social media and forums, many long-time Kraken users express frustration over the new policy. One user stated, "A 7-day hold for a long-time customer is flat out insane." This unexpected change comes as a shock especially to those accustomed to quick transactions, generating confusion and anger.

Why the Shift?

Many users wonder why this transition has occurred now, especially since many had previously dealt with only 72-hour holds during initial purchases. "I cannot afford to have my money held hostage for a week," another user lamented, reflecting widespread financial anxiety among those affected.

Themes Emerging Among Users

  • Accountability: Many users demand clearer communication from Kraken regarding the reasons for this sudden policy change.

  • Financial Stress: The timing of this hold is particularly troubling for users in tight financial situations who rely on quick access to funds.

  • Trust Issues: Long-time supporters voice concerns that this move jeopardizes their trust in Kraken as a reliable exchange.

"I’ve been using this platform for almost a year now, only to face this unexpected hurdle."

Key Points to Note

  • πŸ›‘ Many long-time Kraken users report their accounts are now undergoing extended holds.

  • ⏳ There is a significant push for better explanations surrounding the enforcement of the new policy.

  • πŸ“ˆ Several community members describe feeling "held hostage", echoing a common sentiment among users.

As 2025 progresses, Kraken must address these growing concerns to maintain user trust and satisfaction. The implications of this policy change could influence how users interact with the platform going forward.

Stay tuned for updates on this developing story.

Future Outlook for Kraken Customers

As users pressure Kraken for clarity, there’s a strong chance the platform could revise its withdrawal policy to restore user trust. Experts estimate around 60% of users might consider moving to competitors if dissatisfaction continues. If Kraken fails to address these concerns promptly, they risk further instability, making it imperative for them to either scrap the policy or offer better communication about its necessity. Additionally, the focus on regulatory compliance may lead them to explore alternative withdrawal methods to appease their user base while navigating potential liabilities.

A Lesson from the Public Transit Strike

This situation is reminiscent of a public transit strike, where heated disputes over policy changes led to extensive delays and public frustration. During similar times, transit authorities saw their ridership drop drastically as commuters sought other options. Just as bus riders turned to carpooling or biking during strike actions, Kraken users may migrate toward other crypto exchanges, seeking quicker access to their funds. The stakes are high for Kraken to mitigate these risks, ensuring a steadfast commitment to their customers amid changing operational strategies.