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Flex app fails to function with phantom or solflare on desktop

Flex Issues | Desktop Wallets Struggle with Phantom and Solflare

By

Leonardo Gomes

May 3, 2025, 09:38 AM

2 minutes needed to read

The Flex app interface showing an error message while trying to connect with Phantom and Solflare on a desktop screen.
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A growing number of people report difficulties using the Ledger Flex wallet with Phantom and Solflare on desktop. Users mention that while the mobile app works fine, desktop authorization failures have become a significant pain point for many. Can a workaround provide relief?

Challenges on Desktop

Users note that whenever an authorization confirmation is triggered on their desktop, the app merely flashes without responding. This problem appears to be prevalent, as many can utilize the phone apps without issue but are stuck when they try to work on their computers.

Troubleshooting Suggestions

Feedback from several sources suggests potential troubleshooting steps:

  • USB Settings: A few people believe the issue could stem from USB settings. Removing the Ledger from connected devices may prompt a re-pairing process, potentially resolving the problem.

  • Browser Compatibility: Another suggestion points to ensuring that both the Ledger Flex OS and the SOL app are up to date. Users are advised to use supported browsers like Google Chrome or Brave.

  • Account Management: Users have shared that removing and re-adding their SOL account from Phantom or Solflare can sometimes help facilitate the transaction process, especially if authorizations are being blocked.

"It’s essential to keep everything updated. It can make a world of difference!"

Mixed Responses from the Community

There’s a mix of sentiments on the issueβ€”some express frustration while others share success stories. One user reported, "I just tested Phantom and Solflare and it worked flawlessly for me." Meanwhile, warnings about scams related to the Ledger brand remind individuals to stay vigilant and protect their recovery phrases.

Key Insights

  • πŸ’° Several comment threads suggest cable or USB connection issues are common.

  • πŸ”„ User experiences vary, with a minority finding desktop functionality adequate.

  • ⚠️ A strong caution against sharing recovery phrases was echoed, highlighting ongoing security concerns.

What’s Next?

As more users identify with the struggle, the community seeks effective solutions. With troubleshooting steps surfacing, those facing desktop issues may soon find relief. Could proper updates and maintenance fix these persistent troubles? Only time will tell.

For further help, users can reach out to support or check known issues pages for the latest guidance.