Revolut Faces Backlash | Customers Slam AI Chatbot Service
Edited By
Samuel Nkosi
A growing discontent is brewing among Revolut users as frustrations with the company’s AI chatbot and customer service mount. Many people report misinformation, lack of support, and unresolved issues after attempting to reach out for help, leading some to consider switching to other financial services.
Recent experiences shared by customers paint a troubling picture of Revolut’s service. One user accused the platform of providing misleading information through both staff and chatbots, which resulted in financial losses. Expressing their disappointment, the user stated, "Dealing with the crappy AI chat bots is tiresome Revolut are refusing to do ANYTHING."
The sentiment echoes through multiple comments where users lament the difficulties in connecting to a real person. One person shared, "Just type 'human' into the chatbot," highlighting the frustrations many feel when navigating automated responses. Another noted, "Revolut's CRM is totally flawed. Talking to a human is an almost impossible mission."
Difficulty Reaching Support: Many users find it nearly impossible to contact human support, leading to prolonged frustrations.
Misinformation Issues: Customers mention being misinformed multiple times, especially by the chatbot, resulting in financial consequences.
Service Dissatisfaction: A sense of neglect by the company has led several users to express a desire to switch back to competitors like Monzo.
"I’ve always planned a huge buffer moving money around. Seems like winning to me when a transfer is nearly instant," said one long-time customer.
Amidst this turmoil, users are left feeling “ignored” by a service they pay for, triggering a wave of discontent that could push more customers to abandon Revolut altogether.
Key Highlights
⭐ Complaints about AI miscommunication are widespread.
🔄 Many users are considering moving to alternative banks like Monzo.
🚨 "At the end they don’t care The chatbot misinformed me 20 times," one comment read, illustrating deep dissatisfaction.
As customers take to forums to express their grievances, the question remains: will Revolut address these growing concerns, or allow dissatisfaction to fester? The pressure is on for Revolut to improve its customer service model before it loses more loyal customers.