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How to get proper support from kraken: a guide

Frustrations Mount Over Kraken Support | Users Struggle with Instant Transfers

By

Emilia Gomez

Jun 28, 2025, 01:40 PM

Edited By

Priya Narayan

2 minutes needed to read

A person sitting at a desk with a laptop, frustrated while trying to contact customer support, with dialogue bubbles showing messages being sent.
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Many users are finding it increasingly difficult to get support from Kraken amid ongoing issues with instant transfers. Several recent posts highlight frustrations as individuals claim their funds are missing and support options are limited.

Users Struggle to Make Contact

Reports indicate a significant backlog in customer support. Many people have expressed that trying to reach out for help through the app results in excessive waiting times.

"I'm always queued and get pushed back, 20+ people waiting. I can't file a support ticket either, it just fails every time," one frustrated user noted.

Delays and Unresponsiveness

These delays come as users are experiencing significant wait times for their transfers to appear in their accounts. A myriad of concerns have emerged as a result:

  1. Unresponsive App Support: Many are left helpless with no responses, adding to their worries about lost funds.

  2. Ticket Submission Failures: Users report frustration when their attempts to submit tickets are met with 'Something went wrong' messages.

  3. High Inquiry Volume: It's reported that unanticipated inquiries have overwhelmed the support team, leaving customers stuck without solutions.

Quotes from Users

"How can I get my money on Kraken?" - One user echoes a common sentiment.

"It seems we're facing very high volumes of inquiries." - Another response points to the increasing demand on customer support.

The Community Steps Up

Interestingly, some community members have stepped in to offer assistance. "Come here, and we will assist," one comment noted, reflecting the collaborative spirit among users.

Sentiment Patterns

The overall sentiment appears to be overwhelmingly negative, with users feeling unsupported.

Key Takeaways

  • πŸ” Many users report unresponsive app support.

  • ⚠️ High volumes of inquiries have led to delays.

  • 🎟️ Ticket submissions often fail, leaving users frustrated.

As the situation unfolds, many will be left wondering: what steps will Kraken take to improve its customer service?

What Lies Ahead for Kraken Support?

There's a strong chance that Kraken will need to ramp up its customer support efforts to regain the trust of the community. With reports indicating overwhelming inquiry volume, experts suggest that the platform may implement more robust ticketing systems within the next few months, potentially decreasing wait times for many people. Additionally, an investment in more support staff could alleviate the backlog, with estimates of improved response times of 30% to 50% if they take these steps. However, without decisive actions, the sentiment may continue to sour, leaving users looking for alternatives in the crowded crypto market.

Historical Echoes in Times of Trouble

This situation draws an interesting parallel to the early days of ride-sharing platforms, where customer service struggles became a defining characteristic. Just like some drivers hesitated to engage with poorly managed support, many people were left feeling abandoned as they tried to resolve their issues. As those platforms eventually transitioned towards a more user-friendly support model, similar changes could pave the way for Kraken's recovery. The shifts in user experience then mirrored the kind of investment decisions Kraken may consider if it aims to restore its reputation swiftly while ensuring stability in an unpredictable market.