Coinbase Faces User Frustration | Infinite Verification Loop Sparks Controversy
Edited By
Dmitry Ivanov
A Coinbase user has been locked out of their account for five years, battling an unyielding country mismatch and verification issues. This situation highlights serious flaws in the platform's KYC process, raising concerns among users about the effectiveness of identity verification methods.
The Trouble with Login
The main issue arose when the user attempted to verify their country settings. After submitting proof of address documents to switch to a non-US country, they received a new URL for further face match verification. Unfortunately, the URL failed to work, leaving them unable to complete the necessary 2FA verification due to outdated phone credentials.
"I sent them the documents to prove my address, but I still face issues," the user expressed, describing their struggle to access their funds and account.
Continuously cycling through verification requests, the user claims Coinbase’s automated support keeps sending ID verification links instead of a solution.
User Sentiment on Support Process
Commenters on various forums have shared similar frustrations, pointing to a recurring theme of ineffective customer service. Here are key points taken from the discussion:
Many users express frustrations over repeated requests for ID documents, failing to lead to resolution.
A significant number suggest a lack of accountability from the Coinbase support team, leading to endless loops.
Others advise against sharing personal information publicly, emphasizing the need for direct communication with Coinbase support.
User Experiences
Despite multiple attempts to update their profile, the original poster reported receiving conflicting messages about their country status and further verification requests. One comment noted, "Case #21981049 updated after countless emails, but I’m still blocked out."
Another user chimed in, reflecting similar issues, stating, "It feels like this insane loop will never end."
Key Insights
📌 Users are trapped in prolonged verification hoops, often without clear reasons or resolutions.
💬 Direct contact with verified Coinbase staff is strongly advised to avoid impersonation risks.
⏳ Some users have reported waiting periods of up to 48 hours for simple verifications.
Coinbase needs to address these recurring issues to retain customer trust. Users are looking for practical solutions rather than automated replies. Will the platform enhance its protocols to prevent future complications?