Coinbase Users Locked Out Due to New USB Passkey Requirement | Frustration Grows
A wave of discontent has washed over Coinbase customers after the platform's abrupt introduction of a USB passkey requirement for logging in. Users report being unable to access accounts even with their passwords set up and two-factor authentication active, with funds locked away amid growing frustration.
Unexpected Security Measures Cause Chaos
The company recently rolled out a security feature mandating certain users to use a USB passkey to log in. Many, like one affected individual who stated, "I don’t even remember ever using any passkey stuff," are taken by surprise. Recovery attempts have largely failed due to verification issues, exacerbating user anxiety.
Key Issues Highlighted by Customers
Technical Glitches with Activation
Users report problems with a specific activation method for passkeys. It appears the old 2020-style FIDO hardware key prompts some to face unnecessary hurdles. One customer urged, "This is something they need to fix."
Customer Service Frustrations
Complaints are plentiful regarding Coinbase's customer support. Users are expressing deep dissatisfaction, as many feel their issues remain unresolved for extensive periods. A disgruntled user recounted, "I've encountered issues on their side which none got fixed," reflecting a general sentiment of disappointment toward customer care.
Call for Immediate Action
There's increasing urgency among users for Coinbase to adjust its access protocols. Many are left wondering how they can secure their funds after being unable to complete transactions. One commented, "Now my money is stuck in the account that I can’t even log in to."
"This company is a huge disappointment for the crypto world," lamented another user highlighting the trend of discontent.
Sentiment and User Responses
Feedback is predominantly negative, with customers criticizing Coinbase for both lack of communication and the abrupt transition to heightened security checks. Many express intentions to withdraw their funds and search for alternative platforms.
Moving Forward: What Can Users Expect?
As the situation continues to evolve, customers are yearning for effective solutions from Coinbase. Will the company act swiftly enough to regain trust?
Key Insights
🔒 Technical issues with passkey activation reported.
⚠️ Long delays in customer support responses frustrate users.
🙁 Users express doubts about the security of their funds.
Discussions remain heated on various forums as stakeholders await clarity from Coinbase about these log-in challenges. The resolution to this debacle is still uncertain.