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Robbed of 21 eth: a victim's coinbase scam story

Disturbing Scam in Texas | 21 ETH Lost to Fraudsters

By

Leonardo Gomes

Apr 26, 2025, 06:55 PM

2 minutes needed to read

A Texas couple looks worried, sitting at a table with a laptop open, displaying a Coinbase page. They are discussing a recent scam that cost them money.

A Texas couple is reeling after a sophisticated scam led to the loss of 21 ETH from their Coinbase account. The incident highlights the dangers of crypto fraud in an increasingly digital world.

Detailed Account of the Scam

In the midst of a busy workday, one husband received a call from a supposed representative of Coinbase’s β€œasset protection department.” The call claimed there were suspicious login attempts linked to their account. Skeptical, he was told to expect a follow-up call, which arrived shortly after.

During this call, the man, identifying himself as β€œThomas Serrano,” claimed to be helping with a serious issue. He informed them about login attempts, including one from Frankfurt, Germanyβ€” a place the couple recently visited. This added a level of authenticity to the interaction.

"The portal matched Coinbase branding at first glance," the husband noted, although he admitted to being cautious.

After a lengthy conversation and a series of emails, instructions were received on how to secure his assets. Following those, he transferred 21 ETH from the Coinbase Trading App to his Wallet App. Minutes later, the funds vanished into an unknown wallet.

Community Response: Divided Views

Commenters on various forums reacted to this startling incident with a mix of disbelief and criticism. Some were quick to ridicule the husband’s actions:

  • "Apparently your husband is not a high intelligence individual 🀣"

  • "You can't steal crypto, but you can give it away."

Despite the negative remarks, others expressed sympathy, recognizing the emotional toll of such scams. Many urged for preventive measures within the crypto community to protect against such sophisticated fraud.

Key Insights from the Incident

  • Personalized Tactics: The scams often seem legitimate, targeting victims based on previous travel or usage patterns.

  • Immediate Loss: The rapid transfer of ETH into an unknown wallet exemplifies the urgency with which scammers operate.

  • Important Action Taken: The couple has reported the incident to local authorities, filed consumer complaints, and contacted Coinbase for further assistance.

"They said they couldn’t do much except comply with investigations," the husband shared, reflecting frustration with the lack of support.

What’s Next?

The couple is asking for help on next steps and strategies to potentially recover their lost funds. This incident serves as a stark reminder of the vulnerabilities faced by those engaged in cryptocurrency trading.

As more people delve into the world of digital currencies, awareness and education on potential scams become increasingly vital.

Stay Safe in Crypto Transactions

  • Verify Callers: Always confirm the identity of who you're speaking to.

  • Use Official Channels: Conduct transactions directly through verified apps and sites.

  • Stay Informed: Follow updates on common scams circulating in the crypto community.

As this situation develops, the larger crypto sphere watches closely, hoping to prevent similar scenarios from occurring.

For more resources on protecting your assets, visit Coinbase Security or consult local law enforcement.