Buyers Cry Foul | major concerns over BAT's auction communication issues
A rising number of buyers are voicing frustrations over poor communication and service delays tied to a recent auction with BAT. Many are left in the dark about their transactions, causing doubts about the company’s reliability.
Escalating Complaints
Following a seemingly simple auction last month, buyers criticized BAT for the lack of updates. One buyer cited a brutal, three-week wait for their vehicle, stating, "I had to call to get any information. The delays have been brutal." Confusion is widespread, as various parties involved, including transport providers, fail to deliver timely communication.
Transport Woes
Notably, issues with transportation companies are at the forefront of buyers' experiences. A buyer lamented their dealings with Caramel, noting "they suck and have very very sketchy communication abilities." Many buyers are unaware that BAT simply hosts auctions without managing the intricate facets of transactions. "They just take your money as a fee to host the car on their site," commented one frustrated participant.
On the other hand, some buyers recount smoother experiences. One seller shared a well-coordinated process with a buyer, which involved direct communication to finalize the sale in just a week, contrasting sharply with others’ headaches.
Communication Breakdown
The complaints and discussions on forums underscore a consensus: BAT's communication needs swift improvement. With temporary registrations nearing expiration for many buyers, people express desperation, considering hauling their cars themselves. Others highlight the urgent need for BAT to reassess their partnerships.
"The customer service is shockingly bad; I couldn't imagine anything worse," lamented a frustrated buyer.
Key Issues Identified
🔴 Communication Failures: Total silence from BAT and transport partners after sales is creating distrust.
🚚 Transport Provider Reliability: Many buyers cite unreliable transport experiences, particularly with Caramel.
🤔 Demand for Clarity: There's a strong call for better service, communication, and transparency from BAT.
As dissatisfaction grows, people are left wondering if BAT will take heed of these pressing complaints and improve their service amid increasing scrutiny.